Frequently Asked Questions
Frequently Asked Questions
Have questions? We've got answers! If you don't see your question here, feel free to contact us and we'll be happy to help.
📦 Shipping & Orders
How long does shipping take?
Orders are processed within 1-3 business days. Once shipped, delivery typically takes 3-7 business days within the United States. You'll receive a tracking number via email once your order ships.
Do you offer free shipping?
Yes! Use code FREE or WELCOME15 at checkout to receive free shipping on your order. New customers who sign up for our email list also receive a free shipping code.
How do I track my order?
Once your order ships, you'll receive a tracking number via email. You can use this number to track your package on the carrier's website.
Do you ship internationally?
Yes! We ship to 28 countries worldwide. Shipping times and costs vary by location.
🌿 Products & Ingredients
Are your products natural and safe?
Absolutely! All our products are formulated without harsh chemicals, alcohol, or harmful preservatives. We use natural ingredients like shea butter, herbal-infused oils, and vitamins to nourish your skin.
Are your products safe for sensitive skin?
Yes! Our products are specially formulated to be gentle on sensitive skin. We offer fragrance-free options like our Eczema Relief Body Butter for those with extremely sensitive or reactive skin.
Are your products cruelty-free?
Yes! All Khloe Bella Skincare products are 100% cruelty-free. We never test on animals.
Can children use your products?
Yes! All our products are kid-friendly and safe for children. Our gentle formulas are perfect for the whole family.
What skin types do your products work for?
Our products are designed for all skin types, including dry, sensitive, combination, and normal skin. Our licensed esthetician specializes in multicultural skin and can help address concerns like acne, hyperpigmentation, eczema, and psoriasis.
↩️ Returns & Exchanges
What is your return policy?
All sales are final for opened or used products due to health and safety regulations. However, if your product arrives damaged or defective, please contact us within 48 hours of delivery and we'll replace it at no cost to you.
What if my product arrives damaged?
We're so sorry if that happens! Please email us at khloebellabeauty@gmail.com within 48 hours with photos of the damage, and we'll send you a replacement right away.
🔄 Subscriptions
How do subscriptions work?
Subscribe to your favorite products and save 10% on every order! Choose your delivery frequency (every 30, 60, or 90 days) and we'll automatically send your products on schedule. You'll never run out of your skincare essentials!
Can I cancel or pause my subscription?
Yes! You can cancel, pause, or adjust your subscription at any time. Just log into your account or email us at least 24 hours before your next scheduled delivery.
Can I change my delivery schedule?
Absolutely! You can adjust your delivery frequency anytime through your account or by contacting us.
💬 Consultations
How do I book a free consultation?
Simply send a detailed email to khloebellabeauty@gmail.com describing your skin type, concerns, and goals. One of our skincare specialists will contact you within 2-3 business days to schedule your consultation.
What can I expect from a consultation?
Our licensed esthetician will assess your skin type and concerns, recommend the best products for your needs, and create a personalized skincare routine. Consultations are completely free with no obligation to purchase.
Do you offer consultations for specific skin conditions?
Yes! Our esthetician specializes in corrective skincare for multicultural skin, including acne, hyperpigmentation, eczema, and psoriasis. We're here to help you achieve your healthiest skin.
📧 Contact & Support
How can I contact you?
Email us at khloebellabeauty@gmail.com and we'll respond within 2-3 business days.
Do you have a physical store?
We're currently an online-only store, but we're always happy to help you via email or phone consultation!
Still have questions?
We're here to help! Email us at khloebellabeauty@gmail.com and we'll get back to you within 2-3 business days.